SHIPPING POLICY
Last updated: June 2026

At POPPIX, we want your order to arrive safely and smoothly. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.

Order Processing

After your order is placed and payment has been confirmed, your order will be processed for fulfilment.

Orders may be produced and fulfilled after purchase by our fulfilment partners. Processing times may vary depending on the product, order volume, production capacity, and other operational circumstances.

Once your order has entered fulfilment, changes or cancellations may no longer be possible.

Shipping Destinations

POPPIX ships within Europe.

Available shipping countries, methods, delivery estimates, and shipping costs are shown during checkout where applicable.

Shipping Costs

Shipping costs are calculated and shown at checkout before you complete your order.

Shipping costs may vary depending on the delivery country, order size, product type, shipping method, and applicable fulfilment or carrier rates.

Delivery Times

Delivery times shown on our website or during checkout are estimates only and are not guaranteed.

Estimated delivery times may include order processing, production, fulfilment, and carrier delivery time, unless stated otherwise.

Delays may occur due to carrier issues, customs processing, incorrect customer information, failed delivery attempts, public holidays, high order volume, production delays, weather conditions, technical issues, or other circumstances outside our reasonable control.

Shipping Carriers

Orders are shipped through trusted shipping carriers and fulfilment partners.

The carrier used for your order may depend on your delivery country, product type, shipping method, and fulfilment location.

Tracking

Where tracking is available, tracking information will be provided by email after your order has been shipped.

Tracking updates are provided by the shipping carrier and may take some time to become active.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

POPPIX is not responsible for delays, failed deliveries, returned packages, or lost orders caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned due to an incorrect address, failed delivery attempt, refusal, or non-collection, additional shipping costs may apply before the order can be resent.

Lost, Delayed or Returned Packages

If your order appears to be lost, delayed, or returned, please contact us at support@poppixwallart.com with your order number.

We will review the situation and assist where possible. However, POPPIX is not responsible for delays or issues caused by shipping carriers or circumstances outside our control.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at support@poppixwallart.com.

Please include your order number and clear photos of the damaged product, packaging, and shipping label. This helps us review the issue and arrange a suitable solution where appropriate.

Customs, Duties and Import Fees

For orders shipped within the European Union, customs duties generally do not apply.

If your order is shipped to a country outside the European Union or to a region with separate import rules, customs duties, import taxes, or additional fees may apply. These costs are the responsibility of the customer unless stated otherwise.

Contact

For questions about shipping, please contact us at:

support@poppixwallart.com